So as of this morning I am completely locked out of my Customer Portal. I have flushed my cache knowing full well that wasn't going to fix any thing and of course it didn't. So now I have a WTF ticket in to Solarwinds customer support and expect them to take hours to respond since I'm on Eastern Standard Time and their world doesn't start until Central Time.
So this is my vent of the morning, WHY TRY AND FIX SOMETHING THAT ISN"T BROKEN and as someone said in this thread, thank you so much for shoving it down our throat with no warning. This is just my daily souce of frustration. Last Thursday we purchased SAM and the wonderful salesman put the purchase on a whole new account instead of our existing account and when I confronted him about it he indicated it was the first account he found with our name on it. WHen I told him to change it to our account he indicated I need to fill out a bunch of forms to move it. Why should I have to fill out more forms to fix his mistakes. So my current feeling is, I don't care how good the software is the sales and account management is almost bad enough for us to start thinking about going some place else