Hello Johishi,
you ask amazingly great and intelligent questions! Being a newbie, you're absolutely gold for the user experience (ux) team. How about if we schedule a half hour or so to talk to you about your experiences to date (with the products, the website, the thwack community--anything you want to talk to us about!)? Learning what's easy to figure out and what's confusing is really critical for us, so by sharing your experiences, you'll be helping those who come after. And of course, you'll get 2,000 thwack points and a UX badge just for talking to us! email me directly at kellie.mecham@solarwinds.com and we can set up a time. Thank you again for posting!