It's gotten some what better. They still hit us at the speed of lite with a phone call the minute we download a trial but the follow up calls have definitely lessened. My biggest problem right now has shifted to the tech side. The last few releases have been very buggy. We've had to engage at the developer level for about 20% of the issues we've had over the last 6 months. From a corporate standpoint that is poor use of developers time. From a customer standpoint, I don't like to hear the statement, That will be fixed in the next release. I'd rather you extend the beta testing time to catch those bugs. While it's great that each new release has all sorts of new features, I really have better things to do with my time than sit on the phone with developers that should have coded right to begin with. I've got one problem right now that is still not fixed and we've had goto meetings with developers 5 times in the last 45 days and they in fact have made the problem worse
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