Re: Alert Central Not Working After Inatalling New Version

Ok.

So lets troubleshoot this problems on  Lab environment (and problem with login leave to OPS; but there is possibility that reinstall is the only solution )

Can you append this lines to your logger:

  <logger name="com.solarwinds.oncall.logic.ldap" level="TRACE"/>

  <logger name="com.solarwinds.oncall.email.EmailPollerImpl" level="TRACE" />

  <logger name="com.solarwinds.oncall.workflow.WorkflowControllerImpl" level="TRACE" />

  <logger name="com.solarwinds.oncall.email.parser.MessageParserEngineImpl" level="DEBUG" />

login admin/admin, go to SolarWinds Management tab>> Edit configuration>> logback-config.xml

then:

- restart application (to apply changes)

- reproduce both issues

- bundle logs (Instructions for collecting Alert Central Logs)