Kevin, I'm sorry you're having trouble. You're right-- this should have been taken care of. When you sent an email with your LinkedIn email address to certification@solarwinds.com was their no reply?
The LI group gets 100+ requests via linked in per month, with 99% non-certified who are rejected. There's no way to respond to each individually with all the noise, and that's why if you send your SCP# and the email address you use for linkedin to the certification@solarwinds.com account, it's usually an easy process. Over 50% of SCPs use different emails for thwack, their SCP and/or linked in, and given the significance of the accomplishment, some review is necessary as we verify each certification. Direct message me please with your linked in email address and I'll take care of it personally.
Also, I admit that I haven't done a very good job of monitoring the SCP thread and apologize for that. I haven't announced it, but in addition to my other roles, I am now the director of thwack, replacing Michael Torok who recently left the company. Between launching the thwack video site, overseeing the bracket battle and producing http://lab.solarwinds.com, I've been more distracted than I'd like and should have assigned this this responsibility to someone else. I will do that this week. (The magnificent DanielleH reports to me and I can't deny that she's raised this issue before.)
Also, we'll soon be making changes to the program, including reinstating the $150 exam fee, and at that time much of what is currently manually managed by the team, (like kit fulfillment), will be automated. Did you come in under the gratis exception?
Thanks for your note, and I'm sorry your're frustrated. You're not the only one and we're taking steps to address it. The important thing is that you've proven your expertise by completing the exam, and there aren't many who can say that.
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