Mike/Harold/Jeff and others,
First and foremost, my sincere apologies if your sales experience with SolarWinds has not lived up to expectations. We strive, across all aspects of our business, to provide our customers with the absolute best experience possible and it disappoints me to hear we've missed the mark in this case. As Chris pointed out, we are actively working on new ways to better interface with our customers. Many of your suggestions on how we might improve the customer experience have already been discussed amongst our entire executive team and action is being taken as we speak. I hope to be able to provide you more details on that front in the near future. In the meantime, if you are having issues with any part of our sales process, please feel free to reach out directly to me and I'll be happy to help.
Regards,
David Gardiner - VP, Sales
