Hi,
I have a problem with DameWare Remote Support v9, I am unable to connect using the DameWare Mini Remote Control when the "Permission Required" setting is enabled on the "Additional Settings" tab within the settings of the MRC Client Agent Service on the remote machine. When enabled, this option should prompt the currently logged on user to grant or deny permission for every connection attempt.
Unfortunately when I try to connect from my local machine to remote machine instantly I get an error:
"DameWare Mini Remote Control
Your logon request was declined.
Disconnecting...
Request for permission to remote control encountered an error.
- Failed to send from socket (5). [10047]"
In Windows event log is an error:
'Error: Failed to acquire logon permission.
User Disconnected."
The currently logged on user on the remote computer don't even have a chance to accept or decline my connection (there is no pop up window asking for permission).
When I disable "Permission Required" setting on the remote machine I can establish the connection from my local machine without any problem but also without asking for permission the currently logged user.
Both computers runs Windows XP Pro 32-bit version.
From the security reason in my computer environment "Permission required" setting must be enabled on remote machines, but currently it doesn't work.
I would really appreciate some help and advice.