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Re: training staff on Web Help Desk

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We just recently purchased WHD also and I can tell you there isn't a lot out there accept for the admin guide which is far from complete.  Not sure what your situation is but mine is migrating from an existing solution so not only do I have to teach myself WHD I also have to figure out how to replicate our current processes.  With that said I am still happy with the product but wish there were more resources.  I've learned quite a bit on my own so I'll try to help if you have questions.  Now if I could only get Alert Central to work.


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